Thanks for purchasing our products at shbstudio.com operated by Shabnam Bagheri. All items must be returned to Shabnam’s studio address and sent back in the same condition you received it and within 30 days of the date it was delivered to you. All returns must include proof of purchase in the form of a receipt of shipping slip. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.
Refunds (if applicable)
Once your return is received and inspected, Shabnam will send you an email to notify you that she has received your returned item. She will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at shabnam_b83@yahoo.com
Shipping
To return your product, you should mail your product to: Shabnam Bagheri, 37 Brambling Lane, NR4 7LJ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. It can't be guaranteed that your returned item will be received.
